Returns & Exchanges
At Soins et Makeup, we want you to be completely satisfied with your beauty purchase. If a product does not meet your expectations, you may return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return, or contact our customer support team with your order number.
Prepare Your Package
Ensure the products are in their original, unopened packaging and securely place them in a shipping box with the included packing slip to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing