Frequently Asked Questions
Everything you need to know about your beauty shopping experience.
Are your products 100% authentic?
Yes, at Soins et Makeup, we guarantee that all products are 100% authentic and sourced directly from authorized distributors or the brands themselves.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of delivery.
Do you offer international shipping?
Currently, we ship to most major countries. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Can I get personalized beauty advice?
Absolutely! Our team of beauty experts is available via live chat or email to help you find the perfect routine for your skin type and concerns.